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As any business expands, eventually there occurs the need for tools that would help to efficiently manage the growing number of customers and to provide a more personalized experience to them. Customer relationship management (CRM) software is exactly such a tool. As each business is unique in nature, ready-made SaaS solutions provided by the industry…
The development of financial technologies and the emergence of flexible digital solutions are changing the banking industry. End customers had to go to banks to get any financial services previously. The appearance of fintech startups with more innovative products has made financial transactions easier and more convenient. All this led to the development of a…
Did you know that the total cryptocurrency market cap today is the equivalent of the 9th largest economy globally — Italy? Moreover, the volume of daily exchange is about $80 billion. Impressive, huh? So, the question of how to start a crypto exchange has never been more serious. In this article, we will share valuable…
Today, banks and credit unions seek to follow market requirements and customer expectations. That’s why they are actively implementing new technology solutions and digitizing their products and services, making them accessible to all categories of clients. Users appreciate the efficiency and mobility provided by technological features; however, 72% of people need a personalized customer experience….
Ever wondered who are challengers and incumbent banks? If you want to identify them, just check how they engage with the clients and what digital tools they employ. The latter are physical branches that reluctantly embed innovative solutions into their business model and fail to provide a seamless customer experience. The challengers, on the other…