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Bot, or Not? Factors To Consider Before Implementing The Technology

May 4, 2017
blog (5)

Chatbots are currently ‘everybody’s darlings’ in the field of digital interaction. Interestingly, the precursor to all chatbots was created more than 50 years ago by Joseph Weizenbaum, a German-American computer scientist. ELIZA, an early natural language processing computer program, was developed to show the superficiality of communication between man and machine. Since that time there…

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Banking Chatbot: Customer Service of the Future

Sep 8, 2016
blog

With the increasing need for individualized, context-rich Customer Care Banks are increasingly investing into service automation. That’s why Chatbot is a revolution in banking. Bots help serve Clients faster, at lower costs, wherever they are and whenever they wish.  What is a chatbot? Co-called ‘chatbots’ are computer systems that simulate human conversations. They represent a…

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Unbiased insight into Customer Loyalty criticals. Based on opinion poll of our clients and SMM followers

Mar 3, 2016
Customer loyalty poll

We at Qulix believe that well-built customer loyalty policy is the clue to reliable long-term client engagement. Creating customer loyalty cannot be regarded as a one-time effort, but continuous endeavour. For that purpose, a company needs to define clues that make the backbone of the policy.

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