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Chatbots are currently ‘everybody’s darlings’ in the field of digital interaction. Interestingly, the precursor to all chatbots was created more than 50 years ago by Joseph Weizenbaum, a German-American computer scientist. ELIZA, an early natural language processing computer program, was developed to show the superficiality of communication between man and machine. Since that time there…
With the increasing need for individualized, context-rich Customer Care Banks are increasingly investing into service automation. written by: Alexander Arabey Director of Business Development, Partner With the increasing need for individualized, context-rich Customer Care Banks are increasingly investing into service automation. That’s why Chatbot is a revolution in banking. Bots help serve Clients faster, at…