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As the year 2019 has come to its end, so has the time to look back and see what it had in stock for us. Confusion reigns, for good reason, about the many tech inventions that have been heaped upon us over the past 12 months. Check out our selection of the most important (in…

Due to continuing growth of the Internet and mobile app usage, we have reached a point at which we don’t really know who has an access to our personal data. Europe’s General Data Protection Regulation that took effect last month is changing how businesses and public sector organizations can handle customers’ personal data. The Regulation…

Most Telecom operators are at a standstill. They lose existing customers and can hardly attract new ones. The market is overcrowded with telco operators and customers choose those who either provide the lowest pricing and/or good services. Most of the telcos can’t go below the minimum price thus the only way out is to improve the customer service.

Today Telecom operators stake on building positive customer experience. Moreover, they put enormous efforts to monetize it. Still, on the road to optimization Telcos have to find solutions to the most burning challenges

We have to admit that Telecom operators are at a standstill. They lose customers, while the core voice and messaging services are no longer profitable. Hence, Telcos are heading to creating positive customer experience. However, shift to customer experience improvement is not an easy step. On the road to optimization Telcos face some burning challenges.