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Can you significantly decrease the number of customer inquiries with just one improvement? In 2006, Shenzhen Telecom’s customer service center managed to drop the number of calls from 200,000 to 114,000 a month and saved the company about £100,000 a year. How did they do that? The company introduced innovative billing system design and architecture…
Software architecture is a foundation for building a system that can meet different criteria — technical, operational, and even business ones. Having the right kind of architecture determines how efficient the development process will be, as well as the final product’s performance and scalability. It can also affect the entire company and its future, helping…
Many apps play a huge role in our everyday and business lives, allowing us to make payments, manage meetings, create and edit content, analyze data, and much more. In 2021, users downloaded 143.6 billion applications, and this is just the beginning. This figure is expected to grow to 184 billion in 2024. In spite of…
Good news! According to Statista, in 2021, React.js became the most widely used web framework among software developers. The survey revealed that 40.14% of respondents relied on it. React.js is a fantastic library for front-end development. No steep learning curve, user-friendly interface and great possibilities – that’s how we can quickly describe React.js. Today we…
Do you know how the British rock band Marillion got the money for their 1997 US tour? Well, the musicians launched a campaign on the internet and their fans donated $60,000 to support the idea. Pretty impressive, huh? In fact, that was the first noteworthy case of online crowdfunding. Since then, a lot has changed,…