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As the world witnesses more technological innovation, employees and customers wrestle with more complex challenges. Mobile, fixed, and cable company staff deal with a flood of inquiries from various channels. They must match the right clues to customer requests quickly and empathetically, as their paychecks depend on it. Meanwhile, corporate teams at HQ grapple with…
As the year 2019 has come to its end, so has the time to look back and see what it had in stock for us. Confusion reigns, for good reason, about the many tech inventions that have been heaped upon us over the past 12 months. Check out our selection of the most important (in…
Due to continuing growth of the Internet and mobile app usage, we have reached a point at which we don’t really know who has an access to our personal data. written by: Anton Rykov Product Manager, Qulix Systems Due to continuing growth of the Internet and mobile app usage, we have reached a point at…
Most Telecom operators are at a standstill. They lose existing customers and can hardly attract new ones. The market is overcrowded with telco operators and customers choose those who either provide the lowest pricing and/or good services. Most of the telcos can’t go below the minimum price thus the only way out is to improve the customer service.
Recently Telcos have seriously increased the range of Cloud based services. Data centers, storages, platforms create digital ecosystem allowing users to have 24/7 access to information. Cloud computing market size is expected to grow by $241Billin by 2020.* written by: Anton Rykov Product Manager, Qulix Systems Today Telecom operators stake on building positive customer experience….