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Can you significantly decrease the number of customer inquiries with just one improvement? In 2006, Shenzhen Telecom’s customer service center managed to drop the number of calls from 200,000 to 114,000 a month and saved the company about £100,000 a year. How did they do that? The company introduced innovative billing system design and architecture…
Good news! According to Statista, in 2021, React.js became the most widely used web framework among software developers. The survey revealed that 40.14% of respondents relied on it. React.js is a fantastic library for front-end development. No steep learning curve, user-friendly interface and great possibilities – that’s how we can quickly describe React.js. Today we…
You know the feeling when you have to spend a good deal of time on finance operations and repetitive tasks month after month, huh? Like being stuck in Groundhog Day with no chances to escape? However, there is a perfect remedy for this pain. If you know the answer to the “what is RPA in…
In 2021 Nike bought Datalogue, a data integration startup; Neiman Marcus acquired a tech startup for shopper personalization; Walmart and McDonald’s have purchased several Adtech assets. As investor Eric Franchi told Insider, great customer experience is a paramount category and not a fuzzy notion anymore. That is why, marketers have to be straightforward in answering…
Do you know what your next purchase of a smartphone will be like? We can foretell the process for you. You will scan the latest models and reviews and find the best offers online — who needs brick-and-mortar stores these days, right? Then you will order the phone in just a few clicks and decide…