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With the increasing need for individualized, context-rich Customer Care Banks are increasingly investing into service automation. written by: Alexander Arabey Director of Business Development, Partner With the increasing need for individualized, context-rich Customer Care Banks are increasingly investing into service automation. That’s why Chatbot is a revolution in banking. Bots help serve Clients faster, at…
Internet of Things is traditionally associated with wearable devices, connected cars, and smart homes. But IoT also transforms such a traditional and slow for innovation industry as Banking. Consumers are demanding faster, frictionless service from anywhere and from any devices. That’s why financial institutions invest into R&D today to be competitive tomorrow. written by: Anton…
Wearables in a form of smart glasses are becoming a big deal. They represent a miniature computer that is able to integrate augmented reality with your own. The innovative hands-free tech allows consumers to send email and text messages, take pictures or video. But they can much more. Most of them also enable online banking transactions…
Every day major financial institutions are under a cyber attack thus, cyber security issues retain leading positions on the annual bank agendas. For financial institutions and banks, in particular, a breach of security can result in a monetary loss, a fall in consumer confidence and damage to the brand. And that`s a strong reason to…
In the last two or three years, there has been a considerable change in the world of financial services caused by the rapid development of mobile technologies and “smartphonization”. Nowadays, a lot of fintech startups are ready to compete with traditional banking methods. According to McKinsey, there are more than 2000 fintech startups in the world today, in comparison with about 800 startups of 2015. Obviously, they’ve become a force that banks cannot ignore anymore.