Logistics is undergoing an important transformation. The industry faces serious challenges: growing complexity of operational processes as well as a need for greater variety, shorter product life cycles, etc.
Intelligent robots and algorithms learn to perform more complex cognitive tasks such as reading, writing, understanding language and contexts. The advanced development within this area was recently proved by the win of AlphaGo, artificial intelligence software developed by Google DeepMind, against human world champion Lee Sedol.
New digital technologies are irrevocably changing the way consumers engage and interact with insurers. Traditional operating structures are being disrupted, driving insurance executives to reassess their business model. It is time for insurers to re-evaluate their future direction and make the digital agenda a high priority.
For the past several years the term ‘Customer loyalty’ has become a real trend almost in all spheres where business interacts with a customer: banking, retail, telecommunications, insurance, etc.