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Jan 28, 2016 5 min

How to Gain Customer Loyalty in Retail Banking: Customer Experience 2.0

For the past several years the term ‘Customer loyalty’ has become a real trend almost in all spheres where business interacts with a customer: banking, retail, telecommunications, insurance, etc. Every business understands that the more new customers attracted and old ones retained the higher is the ARPU.

Jan 21, 2016 4 min

Flash or not flash? That is the question

When social networks are inevitable in our day-to-day life, it is a constant intention to create more. And every subsequent should be more sophisticated, smarter, innovative, full of interactive things like chats, video streaming calls, etc.

Jan 11, 2016 6 min

The essence of DevOps: what, who and how

There is a lot of fussing around DevOps today. Experts call it a buzz word; specialists explain the term and describe the implementation tactics, while decision makers have long conversations about DevOps business benefit. So, what is it all about? Does anyone have a definitive answer? Well, no. Still, I`ll try to clarify some things.

Dec 23, 2015 5 min

How to increase customer loyalty

Most Telecom operators are at a standstill. They lose existing customers and can hardly attract new ones. The market is overcrowded with telco operators and customers choose those who either provide the lowest pricing and/or good services. Most of the telcos can’t go below the minimum price thus the only way out is to improve the customer service.

Dec 16, 2015 4 min

Telecom trends

Recently Telcos have seriously increased the range of Cloud based services. Data centers, storages, platforms create digital ecosystem allowing users to have 24/7 access to information. Cloud computing market size is expected to grow by $241Billin by 2020.* written by: Anton Rykov Product Manager, Qulix Systems Today Telecom operators stake on building positive customer experience….

Dec 10, 2015 5 min

Customer experience management as an ultimate clue to success

We have to admit that Telecom operators are at a standstill. They lose customers, while the core voice and messaging services are no longer profitable. Hence, Telcos are heading to creating positive customer experience. However, shift to customer experience improvement is not an easy step. On the road to optimization Telcos face some burning challenges.