Blog

Unbiased insight into Customer Loyalty criticals. Based on opinion poll of our clients and SMM followers

Mar 3, 2016 watch < 1 min

We at Qulix believe that well-built customer loyalty policy is the clue to reliable long-term client engagement. Creating customer loyalty cannot be regarded as a one-time effort, but continuous endeavour. For that purpose, a company needs to define clues that make the backbone of the policy.

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Omni-channel approach to e-commerce and retail

Feb 29, 2016 watch 3 min

We are now facing exciting changes in retail business. People are increasingly using their mobile devices for product research. Users demand better and more personalized experiences regardless of the media they use.

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Implementing mobile contactless payments: guide to overcoming pitfalls

Feb 25, 2016 watch 2 min

The introduction of mobile and contactless payments has become a real technological boost in Fintech industry. Having tried this technology once, consumers and retailers will never abandon it. Obviously, the technology is mutually beneficial and convenient. Despite the evident opportunities there are some issues that need to be taken into account.

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Mobile test automation basics. Uncovered

Feb 11, 2016 watch 4 min

Test automation has become a trend in software development & testing industry. The approach has lots of adherents as well as opponents. Still, when a testing range cannot be covered manually, test automation is an excellent way to meet the challenge.

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How to Gain Customer Loyalty in Retail Banking: Customer Experience 2.0

Jan 28, 2016 watch 3 min

For the past several years the term ‘Customer loyalty’ has become a real trend almost in all spheres where business interacts with a customer: banking, retail, telecommunications, insurance, etc. Every business understands that the more new customers attracted and old ones retained the higher is the ARPU.

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Flash or not flash? That is the question

Jan 21, 2016 watch 3 min

When social networks are inevitable in our day-to-day life, it is a constant intention to create more. And every subsequent should be more sophisticated, smarter, innovative, full of interactive things like chats, video streaming calls, etc.

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The essence of DevOps: what, who and how

Jan 11, 2016 watch 4 min

There is a lot of fussing around DevOps today. Experts call it a buzz word; specialists explain the term and describe the implementation tactics, while decision makers have long conversations about DevOps business benefit. So, what is it all about? Does anyone have a definitive answer? Well, no. Still, I`ll try to clarify some things.

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How to increase customer loyalty

Dec 23, 2015 watch 3 min

Most Telecom operators are at a standstill. They lose existing customers and can hardly attract new ones. The market is overcrowded with telco operators and customers choose those who either provide the lowest pricing and/or good services. Most of the telcos can’t go below the minimum price thus the only way out is to improve the customer service.

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Telecom trends

Dec 16, 2015 watch 3 min

Today Telecom operators stake on building positive customer experience. Moreover, they put enormous efforts to monetize it. Still, on the road to optimization Telcos have to find solutions to the most burning challenges

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Customer experience management as an ultimate clue to success

Dec 10, 2015 watch 3 min

We have to admit that Telecom operators are at a standstill. They lose customers, while the core voice and messaging services are no longer profitable. Hence, Telcos are heading to creating positive customer experience. However, shift to customer experience improvement is not an easy step. On the road to optimization Telcos face some burning challenges.

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