Blog

The essence of DevOps: what, who and how

Jan 11, 2016
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There is a lot of fussing around DevOps today. Experts call it a buzz word; specialists explain the term and describe the implementation tactics, while decision makers have long conversations about DevOps business benefit. So, what is it all about? Does anyone have a definitive answer? Well, no. Still, I`ll try to clarify some things.

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How to increase customer loyalty

Dec 23, 2015
Telecom WP

Most Telecom operators are at a standstill. They lose existing customers and can hardly attract new ones. The market is overcrowded with telco operators and customers choose those who either provide the lowest pricing and/or good services. Most of the telcos can’t go below the minimum price thus the only way out is to improve the customer service.

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Telecom trends

Dec 16, 2015
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Today Telecom operators stake on building positive customer experience. Moreover, they put enormous efforts to monetize it. Still, on the road to optimization Telcos have to find solutions to the most burning challenges

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Customer experience management as an ultimate clue to success

Dec 10, 2015
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We have to admit that Telecom operators are at a standstill. They lose customers, while the core voice and messaging services are no longer profitable. Hence, Telcos are heading to creating positive customer experience. However, shift to customer experience improvement is not an easy step. On the road to optimization Telcos face some burning challenges.

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