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In May 1997, during the World Wide Developers Conference, Steve Jobs shared his famous idea that the customer experience had to be the starting point for any development process and the technology had to follow it. These words do still speak the truth in 2022: digital transformation makes us deliver excellent retail, healthcare, financial, and…
Today, banks and credit unions seek to follow market requirements and customer expectations. That’s why they are actively implementing new technology solutions and digitizing their products and services, making them accessible to all categories of clients. Users appreciate the efficiency and mobility provided by technological features; however, 72% of people need a personalized customer experience….
Have you ever used a chatbot in a mobile banking app to get financial advice? Was it valuable? If so, it means your bank effectively employs AI-powered tools to provide an excellent customer experience. And since process automation reduces fivefold compliance costs, very soon, we’re likely to see even more use cases of artificial intelligence…
Is blockchain only about bitcoin and other cryptocurrencies? Certainly, not. Blockchain guarantees the security and authenticity of data records. Today about 90% of banks in Europe and America research this decentralized technological system. Moreover, blockchain fuels insurance, healthcare, government, cybersecurity, and hundreds of other industries. Among the loudest names in the sphere are the businesses…
The fintech industry is drastically transforming standards for banking and financial services. Today we prefer tech-enabled options and digital financial access. So no wonder that fintech companies raised $40.3 billion in funding in 2021, according to CB Insights, and the industry is developing lightning fast. Meanwhile, cyber threats have grown exponentially, with the cybercrime epidemic…