Imagine that you need just one ticket valid for the train, flight and hotel. It is highly expected that the future belongs to multimodal transportation (also known as ‘combined transport’). The aim is to provide a more comfortable, efficient, safe and environmentally friendly travel experience, and, concurrently, to reduce travel time and costs.
Interconnected travel experience
There are numerous apps and websites helping to organize the entire trip: finding flights, hotel, renting a car, etc.
However, the search is carried out using different providers and separate systems.
Various smart tickets are already available: e.g., boarding pass on a smartphone, contactless payment systems for bus passengers.
In the coming years, there will be one ticket for all transport types.
So-called single token travel is expected to be the next step in the development of multimodal transport. Biometric data of a passenger and his/her travel data will be combined into a data set providing a secure authentication.
The technology allows having a more convenient trip, as check-in and security control take less effort.
Multimodal transport requires a link between transport systems on the physical and operating level. This will help to create the right infrastructure based on real-time information systems enabling to link together routes, timetables, and ticket prices.
Communication is an important element in passenger transport. Connectivity and information enhance travel experience. Nowadays, smartphones, laptops, tables, and public Wi-Fi are omnipresent. Hence, transport operators are expected to provide real-time data.
Modern mobile applications are already able to give hints and guide to shops or departure gates. However, a true added value for the passenger is a possibility to receive assistance at any time.
Collaboration tools that are integrated into the application via CPaaS (Communication Service as a Service) allow transport providers to communicate with passengers and employees in real time via messaging, voice and video, announce timetable changes, and publish information on emergency cases.
Open Data and APIs
Traffic control systems, surveillance cameras, traffic sensors and further devices in IoT are already generating a vast amount of data.
The infrastructure based on open data and APIs is necessary to push transport innovation and mobility solutions.
Multimodal transport system requires cooperation between various providers. This, however, presupposes that they know what is happening in their environment.
For example, the cooperation between London Gatwick Airport and a low-cost airline easyJet. The airport provides real-time data from the information systems that is used by easyJet to make a personalized notification for every passenger using the mobile app.
In line with the increasing number of connected end devices, the risk of unauthorized penetration rises.
Cyber attacks and data leaks are the main concern of all IT managers. It is inevitable for transport providers to effectively protect data.
One of the possible solutions is the IoT containment as a part of a comprehensive security concept. It requires that groups of connected IoT end devices are assigned to various virtual environments in one network.
Thus, the risk of a broad attack on the entire network can be largely eliminated. Any threat can affect just one of the ‘containers’, and, as a consequence, cannot spread out.
In such an environment only authorized persons can use and manage IoT devices. It significantly simplifies the IoT management.
Further security concept is based on mission-critical communication which plays an important role in passengers and operational safety.
A consistent strategy for the cybersecurity is essential to protect the communication platform from cyber attacks and ensure smooth and reliable operation.
This strategy can be supported by integrated protection functions and company’s smart best practices.